Policy

We do not accept returns or exchanges

If your items(s) arrive with defects, please contact us within 3 days and provide a picture of the item and the defect.

We are not responsible for damages caused during shipping. We do everything in our power to ensure the item(s) is properly packaged to prevent damages. Please see Route Package Protection overview.

Route Package Protection
We highly urge customers to add the Route Protection Plan to your order in case there are any problems during transit or delivery at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and Blingable by Cristal. To review Route’s policies visit: https://merchants.help.route.com/hc/en-us/articles/360020122394-Customer-FAQs  
If you added the Route Protection Plan, please also contact them and file a claim in order to get your issue resolved. To file a claim visit: https://claims.route.com/   If you declined Route Protection Plan and there is an issue, we cannot offer a refund you or replace your order.

While our policies are firm, we do pride ourselves in providing excellent customer service.

We will do everything we can to work with you and make sure your experience is positive.

Contact us if you have any questions or concerns at BlingableByCristal@gmail.com or on any of our social media platforms.